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SWEDISH ENGINEERING - COMPILATION OF CUSTOMER COMMENTS
Real comments from real customers...
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Name: Paul Bass
comments: I want to thank the team at Swedish Engineering for such outstanding work and attention to detail. From the first time you enter the service area, both Corky and Drew always greet you by first name and a friendly hello.
As for the technicians, I have not had a chance to meet them directly, but want to say thanks for the great work they do. The suggestions are for repairs that I should do immediately along with items to watch in the future. It is rare to find this approach to maintenance.
Thanks so much.
Name: Dr. Erica Peabody
comments: Dear Corky at Swedish Engineering,
Just wanted to send a special thank you to you for getting me in and out of there last week. My life has me traveling a lot and when I am home it feels impossible to be in Fenton and get my Volvo down there for service.
When I spoke with you last Monday and you were able to get me on the schedule right then I was really appreciative. The thought of getting in and out of there with the time you had mentioned for the service seemed optimistic because many other service stations say one hour and three go by while still sitting there with no communication.
I had to speed the process along because I have a very busy practice to tend to and not much time for maintainance of my vehicle. In my practice I respect people's time and it is great to go places where other people respect my time as well. Thanks for getting me in and out in the time you stated. It is greatly appreciated.
Thank you, Thank you, Thank you.
Name: Max
comments: Ben and the rest of the folks at Sweedish Engineering:
You folks are outstanding in keeping my S70 and 850 going. Parts, patience, and understanding!!
Thanks and have a great 2006!
Max D'La Rotta
Name: Aggie M. Brown
suggestion: I want to take a moment and express my sincere thanks to a member of your staff - Mr. Jason Gary. Jason has helped me on several occasions and each time he has been patient, friendly, and informative. He is a primary reason I use Swedish Engineering for parts for both my Volvos.
Jason takes the time to listen to what I think I need, then explains in a tactful friendly manner what I "really" need. He is good to his word as to shiping and I have yet to have any errors in my orders.
Again, my thanks to Jason for making my Volvo ownership so much easier. And thanks to all to Swedish Engineering folks.
Happy Holidays,
AGGIE
Comments posted on the Brickboard
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Name: Jennifer Meier
comments: Dear Corky,
Thanks so much for taking the time to explain how to fix my limp windshield wiper - you first offered to have me come in and get it fixed for free, but because I wouldn't be able to arrive before closing you explained step-by-step the simple process. What a difference a little 13mm bolt can make for a commute! I appreciate your honesty in the scope of the issue and your knowledge of the car.
Regards,
Jennifer Meier
Name: Rob Kaufman
comments: My friend and co-worker, Vern, told me about your company. It was the best referal I have had in years. The first parts order went smoothly and the parts arrived quickly. Since I have two Volvos I know I will be doing much more business with you. Keep up the good work.
Name: Annette Widney
comments: 100% satisfaction every time. You guys rock!
“Since moving my family to the Chicago from the Boston area nine
months ago I was dreading the time when my wife's 850R wagon with 107K miles
required service. The day came this week and I was notified of the need for
a front oxygen sensor and ABS control module at a cost of nearly $1,000 for
parts alone. Despite the desire to keep the vehicle as a 2nd car for
running the kids around, my yankee upbringing and experience restoring
Ferrari's and late 40's Olds following graduate school could not accept such
a steep entrance fee. A little research on the web brought me to your site
and the customer comments were impressive enough to submit the required
information and launch. Less than 12 hours later my office phone rang with
a call from Philip in Atlanta informing me that our company firewall was
prohibiting him from responding to my inquiry. We discussed the problem and
immediately ordered the parts at a savings of approximately 50% from the
specialty foreign car repair shop located on the pricy north Shore of
Chicago! Next time my first call will be to SwedishEngineering. First
Class service at a reasonable price.”
Joe Italiano
Chicago, IL
“I want to let you know that Chris in your parts department in Michigan is a great
service oriented employee. I had a minor problem regarding some parts I ordered
from your Georgia operation. When I called Georgia to inquire about the items the
telephone was being forwarded to Michigan. Chris took the bull by the horns and
made it a mission to make things right. He kept me updated and indicated real
concern in getting the situation resolved. He did and I’m a satisfied customer. Chris
did a great job.”
Sincerely,
Anthony Walker
Richmond Hill, GA
Corky,
I just wanted to thank you and Mark for the great work you do in servicing
my car. It is always a pleasure to visit Swedish Engineering, and I always leave with
peace of mind. Your honesty and integrity is hard to find in today's
world, and is sincerely appreciated.
Thanks again, and see you in 3,000 miles or so,
Eric Traube
Southfield, MI
“You guys are a great reason to own a Volvo!!!”
Jeff Kaloustian
Ann Arbor, Michigan
cartalk
customer reviews
“I recently needed parts for my Volvo 850 and the Swedish Engineering
employees in Marietta, GA were extremely helpful and quick to reply to my
questions and concerns. I also found they had great prices and delivery
time was VERY fast. I could tell these folks truly love their work, especially
Phillip. Thanks!”
Ted Rogers
Huntsville, Alabama
“Thank you for the prompt and courteous service. I received and installed
my part last night and everything is working fine. You might add that I
got a great price. It was almost 20% less than the next best price I received,
and the shipping was lower too.”
Rick McGowan
Poughkeepsie, New York
“I just wanted to say thank you for being so prompt in responding to
my e-mail. Phillip was a great help. I have an "85" 740 Turbo,that I bought
from my dad who has owned it since "85". I used to wash that car every other
weekend from the time I was eight up until today and I am going on 25. He
took such good care of it, and the first thing I do when I get in it is
kick in the door pocket . It broke into three pieces. I have looked every
where and had no luck finding the right ones in the right color until today!
It is a shame you do not have a service location here in San Antonio, Texas.
Thank You Again,”
Amanda Pogue
“I am very pleased with the service I get from Swedish Engineering,
especially Phillip, he knows his business. I do not get ripped off with
over-priced parts, I get what I want in a very timely manner and professional
service is what I get.
Thank you so much for your fine work and service,”
Tammy Arvis Little
“I RECENTLY HAD A PROBLEM WITH MY 1990 740 GL THAT NO MECHANIC IN THE TAMPA
BAY AREA HAD BEEN ABLE TO SOLVE. BUT THANX TO THE PATIENCE AND HELPFULNESS
OF PHILLIP IN YOUR GEORGIA OFFICE THE PROBLEM HAS BEEN CORRECTED. MY HAT
IS OFF TO THIS PROFESSIONAL WHO KNOWS HIS BUSINESS, WHAT QUESTIONS TO ASK
AND WHO TO ASK FOR ADVICE.”
SINCERELY
DENNIS V. HANK
[email protected]
“After about two years of struggle trying to find mechanics who were
capable of repairing my volvo, I finally broke down and drove the hour plus
to Ann Arbor to see if your people could manage. I will NEVER hesitate again
to drive to AA to have my car looked after. It runs beautifully!!!! I was
so happy that I grinned from ear to ear all the way home!!”
Thanks so much to you, Corky and the crew,
Evelyn Weymouth
“I AM ECSTATIC! I found out that I needed an air mass meter for my 1984 240 and was
told it was going to cost $300.00 and take several days to get to my mechanic. I checked out
your web site that night and requested the part. Phillip Reeves E-mailed me before 8:00AM the
next day with a rebuilt meter with a 1 year warranty considerably cheaper than my mechanic had
quoted. I called him immediatly (he seems like a really nice guy!) and placed my order. I
received the part by noon the next day and replaced it MYSELF!! I will send a gift to my
mechanic for helping me diagnose the problem, but Swedish Engineering will get my orders for parts! I just can't
thank you enough.”
Sincerely,
Erin K.
“Please accept my compliments on your outstanding service. Not only was I able to get
the part that no one else seemed to have, but also got a great advice. All this without any
complications.”
Many thanks!!!
Ilya A. Umanskiy
“Box arrived today. Kudos to you and your staff for such wonderful service!
Five days from order to arrival - that's unheard of especially since I live
overseas. I will inform several other Volvo owners here about your
exceptional service. Once again thank you very much.”
Regards,
Alvin Ihu
Okinawa, Japan
“Thank you for placing my 1994, 850 Turbo Wagon in the Volvo classifieds.
The vehicle sold on 5/26/00. What great service you provide to Volvo owners
including discounted Volvo parts and expert service/maintenance advice.
I replaced the brakes, including rotors on my '85 240 or less than 1/3 the
cost the garage wanted to charge me and with a better parts warranty. I
have talked to Corky in Ann Arbor several times for parts and installation,
he helped me get on the road quickly and dispelled my fears of parts replacement.”
Thanks again for your help, parts and service.
Rob Fracassa
Battle Creek
“I just want to commend you for having such a fine employee as KW in
Marietta, Ga.
KW has always been extremely helpful and honest in all dealings I have had
with him. He goes above and beyond anyone I have ever dealt with at other
Volvo service centers. He takes the time to explain what is wrong and advises
exactly what I need.
This past winter everything was happening with my car. I can tell you he
helped relieve pressure where my car was concerned with much kindness and
consideration. He showed what a truly good employee he is.”
Sincerely,
Charlene Candito
Waleska, Ga
Check out this link for a great endorsement from radio personality “The
Car Guy”
“I have dealt with Swedish Engineering in Marietta, GA for the last
few years. They are knowledgeable and deliver what you order promptly in
about 2 days, UPS ground. I have done some price comparisons and found them
to be very competative. Ask for Phillip.”
Harvey Ferris
Raleigh, NC
“I called around the local parts places for a Voltage regulator, Autozone,
Napa, Local Volvo dealership. The most inane response I got was from the
dealership parts department “what's a voltage regulator?” The
volvo dealer guy finally said well, “If it is this part then it will
be $60.85 and we don't have it in stock.”
Well, I called Swedish Engineering, in Ann Arbor, on Thursday afternoon.
Jason asked which model it was, said, “yup, got one in stock”.
Straight ahead answer, solid info and to top it all off they priced the
part at $35 + $3 for shipping. It arrived on Friday afternoon! 15 minutes
from unboxing the part to starting the motor up and watching the Voltmeter
jump right up to 14 volts! What a nice feeling, -personal satisfaction AND
I saved $75 over the price the service station quoted me to replace it!"
-Geoff Williams
Can we add your comments to our web page?
“It would be fine to include my comments on your web site. Jason was indeed
more than helpful. I wish I lived a little closer to take advantage of the
repair service. From now on I am planning to check with you first. I just
got a copy of the RB manual for my 240 and that combined with Jason's assurance,
price and speed of delivery I saved enough to pay for the manual and have
some left over.
-keep up the great work, thank you.”
Geoff Williams
Ed,
"Thanks again for the first rate service! I can once again plow through
the corners without worrying about the wheels falling off. Having the suspension
inspected and given a clean bill of health is great peace of mind. Not charging
me for it was above and beyond the call of duty.
I have a web site and have placed your business on it as one of my personal
“Businesses of the Year”. It links to the SE web page. http://rider2000.home.mindspring.com/
Now that it's starting to warm up around here, I need to have my AC system
repaired. That black car is going to be a real sauna in the summer sun so
getting the AC working again will be great. I'll make an appointment with
you for that sometime soon."
Thanks again,
Dave
--
Dave Morgan
Eugene, Oregon USA
http://rider2000.home.mindspring.com/
"Hi, Thank you for the parts. I received the speedometer yesterday
and installed it. It works."
Thanks,
Ben
Fussa City, Japan
"Thanks again, I gave your web site info and 800 number to a couple
of Volvo owners I met on a client's worksite. They were both asking me how
I kept my ’86 240 looking so new and I told them Swedish Engineering! Have
a great day,"
Thanks again,
John Fox
"I received the parts in the end of last week. Thank you very much
for the excellent service, definitely you'll be my first choice to buy any
critical Volvo parts in future.
I too had hesitation in doing purchases by mail in the beginning, the comments
on your web site convinced me. The fact is I got the new original Volvo
part from Swedish Engineering about CND300 (Canadian Dollars) cheaper than
the local price. It's my pleasure to recommend Swedish Engineering to others
frustrated in getting the right Volvo parts with the right prices."
Have a good day,
Jing D.
[email protected]
"Thanks very much, You guys are the greatest!!!"
Todd M. Johnson
"Parts arrived the after noon of 18 August. Thanks for your quick service
at very reasonable prices. I look forward to doing more business with you."
Thanks and regards,
Steve Zoss
"I just have to say one thing...
if I didn't find out about you people, I think I would be spending double
the money than I am now on my Volvo 240.
You're doing a great job and keep up the good work!"
Your Customer,
Jay Thomas
"The latest order showed up today, and I am mightily impressed with
the quality of the used shift knob for my 1969 145. These things are not
easy to come by. Remind me to buy one of just about everything before you
run out.
The way I see it, there are few enough decent sources for things, and fewer
still where people actually know what they're selling, so this is a very
self-interested way to make sure places like that -- like you guys -- continue
to exist. Otherwise I'd have to deal with dealers and PepBoys."
Turtle
http://www.fred.net/turtle
"Received my new left and right parking lights for my 740 Turbo wagon.
Thanks much. Arrived promptly (2 days!!) and in perfect shape.
Good price for OEM parts... We'll do business again."
Regards,
Matt Carlson
and:
"As an FYI to you in your promotional position: being a person who
prefers to do my own work (when possible), all I really need is a good parts
outlet, fairly priced and easy to access. I like your on-line availability
for quotes as well as the toll-free number so I can call and get help when
I need it. Good concept and great execution.
These are real strengths, but here's the reality of what you need to promote...
As a customer, to be able to use my computer at work or at home, get a quote,
place an order at my convenience, and have it delivered to my office in
two or three days is very attractive. I often work long hours, spend time
in airplanes, and rarely have time for a 25-minute drive to the local dealer
who may not have the parts on-hand anyway. That means making a return trip
in a few days to pick up a special order, and paying top dollar as well!
Two roundtrips and time in line consumes over two hours out of my daytime
schedule which I don't happen to like wasting. You have no idea how valuable
it is to have an honest and practical alternative to that nonsense... You
save customers like me time, money and frustration. Having had three Volvos,
to be able to buy parts and not feel like I've been screwed is a rather
new sensation to me!"
Regards,
Matt Carlson
"I ordered a overdrive relay Monday and received it today. Appears
to have solved my problem. Thanks for the fast service.....
Wish I knew about the offer for a free oil filter with first order, or did
I read it wrong on your homepage. Maybe you will treat me as a first time
customer the next time I order?"
Once again, thanks
Doug Hewett
"You may use my note Thanking You for the fine service I received on
my first order. It is really nice to find customer oriented businesses and
with technical skills."
Thanks.....
Doug
"...By the way: You guys are great. We ordered some stuff from you
before. Keep up the good work!"
Pete
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